TERMS & CONDITIONS OF USE
7XL.COM
Last updated: September 23, 2026
Terms & Conditions
END USER TERMS AND CONDITIONS
IMPORTANT – PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES AND/OR DOWNLOADING OR USING OUR SOFTWARE. BY REGISTERING AN ACCOUNT, ACCESSING THE WEBSITE, USING THE SOFTWARE OR PARTICIPATING IN ANY GAME, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS.
It is your responsibility to review these Terms & Conditions periodically. Your continued use of the Website, Software or Services following any update constitutes your acceptance of the updated Terms & Conditions.
1. INTRODUCTION
1.1. These terms and conditions and the document referred to below (the “Terms”) apply to the use of the website 7XL.COM (the “Website”) and its related or connected services (collectively, the “Service”).
Terms contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you – our customer (the “Customer” or the “User”), and Quickplay Ltd., a limited liability company registered under the laws of Belize, with company registration number 000044290, having its registered office address at 9 Barrack Road, Belize City, Belize (the “Company”, the “Operator”, “we”, “us”), licensed by the Anjouan Gaming Board (the “Regulator”) in the Autonomous Island of Anjouan under the Computer Gaming Licensing Act 007 of 2005.
By using this Website and/or accessing the Service, you, whether you are a guest or a registered
user with an account (the “Account”), agree to be bound by these Terms, together with any
amendments, which may be published from time to time. If you do not accept these Terms, you
should refrain from accessing the Service and using the Website.
1.2. The Services may also be made available through desktop applications, mobile applications, software, third-party platforms, mobile devices or other technical means made available by us from time to time (collectively, the “Software”).
1.3. These Terms apply regardless of the device, platform or method through which You access the Website or Services.
1.4. By registering an Account, accessing the Website, downloading or using the Software, depositing funds, placing a bet or otherwise using the Services, You confirm that You accept these Terms and agree to be legally bound by them.
If You do not agree to these Terms, You must not register an Account, access the Website or use the Services.
1.5. You represent and warrant that You have the legal capacity and authority to enter into this agreement and that You have read and understood these Terms.
1.6. By accepting these Terms, You also agree to comply with all other policies, rules and terms applicable to the Services, including, where applicable:
a. Deposit & Withdrawal Policy;
b. Security and Ecology Policy;
c. House Rules;
d. Responsible Gaming Policy; and
e. any applicable rules, terms and conditions relating to individual Games, tournaments, promotions, bonuses and special offers.
1.7. Where there is an inconsistency between these Terms and specific rules applicable to a particular Game, promotion or feature, the specific rules shall apply to the extent of the inconsistency, unless expressly stated otherwise.
2. CHANGES TO THESE TERMS
2.1. We may amend these Terms from time to time where reasonably necessary, including to:
a. comply with applicable laws, regulations or regulatory requirements;
b. reflect changes to the Services or Software;
c. introduce, modify or discontinue products or features;
d. address security, fraud or responsible gaming considerations;
e. reflect changes in our business or operational arrangements; or
f. make administrative or other reasonable changes.
2.2. The latest version of these Terms will be made available on the Website together with the date on which the updated version takes effect.
2.3. Where required, we may ask You to expressly accept revised Terms by selecting an acceptance button, checkbox or another confirmation mechanism.
2.4. If You continue to use the Services after revised Terms have taken effect, You will be deemed to have accepted the revised Terms, to the extent permitted by applicable law.
2.5. If You do not agree to amended Terms, You should stop using the Services and may close Your Account in accordance with these Terms.
2.6. You are responsible for periodically reviewing the current version of these Terms.
3. ACCOUNT OPENING AND SECURITY
3.1. To register and use an Account, You represent and warrant that:
a. You have reached the applicable legal gambling age and are at least 18 years old;
b. You are legally capable of entering into a binding agreement;
c. the information provided by You during registration is accurate, complete and current;
d. You will keep Your Account information accurate and up to date;
e. You are not prohibited or self-excluded from gambling where such prohibition or exclusion applies;
f. You have not previously had an Account terminated by us for reasons that would prevent You from opening another Account;
g. You will comply with all applicable laws and regulations; and
h. You are permitted to use the Services from the jurisdiction in which You are located.
3.2. You must not register or use an Account where doing so would be unlawful or otherwise prohibited in the jurisdiction from which You access the Services.
3.3. It is Your responsibility to determine whether online gambling is lawful in Your jurisdiction and to comply with all applicable local requirements.
3.4. We may refuse registration or prevent access to the Services from any jurisdiction at our discretion and where required by applicable law or regulation.
3.5. Unless expressly permitted by us, You may maintain only one Account.
3.6. If You discover or suspect that You have created more than one Account, You must notify us immediately.
3.7. Where multiple Accounts are identified, we may investigate the circumstances and may suspend, restrict or close one or more Accounts and take any other action permitted under these Terms and applicable law.
3.8. You must not allow another person to use Your Account.
3.9. Your Account is personal to You and may not be sold, transferred, assigned or otherwise made available to another person.
3.10. You are responsible for keeping Your login credentials confidential and secure.
3.11. You must notify us immediately if You suspect that Your Account, password or other security credentials have been compromised.
3.12. We may require You to change Your password or other authentication details where we reasonably consider this necessary for security purposes.
3.13. We may suspend or restrict an Account where we reasonably believe that the Account is being used by another person, is subject to unauthorised access or presents a security risk.
3.14. If You wish to close Your Account, You may contact Customer Support using the contact details provided on the Website or use any Account closure functionality made available by us.
4. VERIFICATION, IDENTIFICATION AND ANTI-MONEY LAUNDERING
4.1. You confirm that:
a. the information You provide to us is truthful and accurate;
b. You are acting on Your own behalf unless otherwise expressly authorised by us;
c. funds deposited into Your Account originate from lawful sources; and
d. You will cooperate with reasonable verification and compliance procedures.
4.2. We may carry out identity, age, address, payment method, source-of-funds, source-of-wealth and other verification checks at any time.
4.3. Such checks may be performed by us or by third-party service providers, payment providers, regulators or other competent entities where permitted or required by applicable law.
4.4. You may be required to provide documents including, without limitation:
a. government-issued identification;
b. proof of residential address;
c. payment-method ownership information;
d. source-of-funds evidence;
e. source-of-wealth evidence; or
f. other information reasonably required for compliance purposes.
4.5. The documents and information requested, and the timing of any verification, may vary depending on the circumstances of the Account and applicable regulatory requirements.
4.6. We may restrict deposits, withdrawals, gaming or other Account functionality until required verification has been completed.
4.7. Where we are required to investigate a transaction or report information to a competent authority, we may be prohibited from informing You about the investigation or report.
4.8. Where required or permitted by law, we may suspend, restrict or close an Account and/or hold funds while conducting an investigation or complying with a regulatory requirement.
4.9. We may refuse to accept transactions where we reasonably consider that doing so would create a legal, regulatory, fraud, money laundering or security risk.
4.10. We may use automated systems and third-party services to assist with identity verification, fraud prevention, transaction monitoring and compliance.
5. RISK
5.1. Participation in real-money Games involves financial risk.
5.2. You acknowledge that You should only participate using funds that You can afford to lose and that You remain responsible for Your gambling activity.
5.3. You are responsible for ensuring that all information and instructions submitted by You are correct.
5.4. Where a transaction, bet or other instruction has been accepted by our systems, it may not be possible to cancel or reverse it except where expressly permitted by the applicable rules or required by law.
5.5. We may refuse or restrict a transaction where permitted by these Terms, the applicable Game rules, our policies or applicable law.
5.6. Our electronic records, in the absence of manifest error, may be used as evidence of transactions, bets, Account activity and other events occurring through the Services.
6. YOUR 7XL ACCOUNT
6.1. Only activity carried out through Your Account using authorised access to the Services will be recognised as activity associated with You.
6.2. Winnings and other amounts credited to You will be recorded in Your Account in accordance with the applicable Game and payment rules.
6.3. We may apply restrictions to betting, payouts, Games, promotions or other Account functionality where permitted by applicable rules or law.
6.4. A bet or transaction is not considered accepted until it has been accepted and recorded by our systems.
6.5. Information displayed through the Website or Software may constitute an invitation to participate rather than acceptance of a bet or transaction.
6.6. You are responsible for reviewing Your Account and transaction history and for promptly notifying us of any suspected error or unauthorised activity.
If any amount is mistakenly credited to your Account, it remains our property and when we become aware of any such mistake, the amount will be withdrawn from your Account without any prior notice.
6.7. You must not permit another person to place bets, participate in Games or otherwise operate Your Account.
6.8. You must keep your password for the Account confidential.
Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits and withdrawals have been made by you.
We advise you to change your password on a regular basis and never disclose it to any third party.
It is your responsibility to protect your password and any failure to do so shall be at your sole risk and expense.
You may log out of the Service at the end of each session.
If you believe any of your Account information is being misused by a third party, or your Account has been hacked into, or your password has been discovered by a third party, you must notify us immediately.
You must notify us if your Registered Email Address has been compromised.
We may require you to provide additional information or documentation so that we can verify your identity.
We may suspend your Account once we become aware of such an incident.
In the meantime, you are responsible for all activity on your Account, including third-party access, regardless of whether or not their access was authorised by you.
6.9. We take reasonable measures to protect Account information and personal data, but You acknowledge that no electronic system can be guaranteed to be completely secure.
6.10. You agree to keep Your personal and contact information accurate and current.
6.11. We may suspend or restrict Your Account where information supplied by You is inaccurate, incomplete or cannot reasonably be verified.
7. CUSTOMER FUNDS
7.1. Customer funds will be handled in accordance with the requirements applicable to the Company in the relevant jurisdiction.
7.2. Funds held in Your Account do not accrue interest for Your benefit unless expressly stated otherwise.
8. RESTRICTIONS ON USE
8.1. You must use the Website, Software and Services only for their intended and lawful purposes.
8.2. You must not:
a. use the Services for any unlawful purpose;
b. violate any applicable law, regulation or regulatory requirement;
c. use the Services to facilitate fraud, money laundering, terrorist financing or other unlawful activity;
d. distribute, sell, license or commercially exploit the Services without our prior written authorisation;
e. upload or transmit malicious software, viruses or harmful code;
f. interfere with the operation, integrity or security of the Website, Software or Services;
g. attempt to gain unauthorised access to any system, Account, server or network;
h. reverse engineer, decompile, disassemble or otherwise attempt to derive source code from the Software except where expressly permitted by applicable law;
i. modify or manipulate the Software or Website;
j. exploit software bugs, technical errors or vulnerabilities;
k. use automated systems, scripts, bots or other unauthorised tools to interact with the Services; or
l. engage in conduct that could compromise the fairness, integrity or security of Games.
8.3. We may restrict access to particular Games, tables, tournaments, features, payment methods or other parts of the Services where reasonably necessary for security, regulatory, operational or integrity reasons.
8.4. We may modify, suspend, discontinue or replace any part of the Website, Software or Services where reasonably necessary.
9. DEPOSITS
9.1. You may fund Your Account using the payment methods made available through the Cashier.
9.2. The payment methods, availability, applicable conditions, currencies, processing information and any applicable transaction limits are displayed in the Cashier and/or the relevant payment interface.
9.3. The availability of a particular payment method may vary according to Your jurisdiction, Account status, currency, payment provider and other factors.
9.4. We do not guarantee that any particular payment method will remain available at all times.
9.5. We may require deposits to be verified before allowing You to use deposited funds or withdraw funds from Your Account.
9.6. You must use only payment instruments that belong to You or that You are otherwise expressly authorised to use.
9.7. You must not deposit funds using payment instruments belonging to another person unless this has been expressly authorised by us.
9.8. We do not accept cash sent to us unless expressly stated otherwise.
9.9. By making a deposit, You confirm that You are authorised to use the relevant payment method and that the funds originate from lawful sources.
9.10. You must not initiate or attempt to initiate an unauthorised chargeback, reversal or cancellation of a legitimate deposit.
9.11. If a payment is reversed, charged back or otherwise becomes unpaid, we may recover the relevant amount and take appropriate action in relation to the Account.
9.12. Additional information regarding deposits is available in the Cashier and the applicable 7XL Deposit & Withdrawal Policy.
9.13. The information displayed in the Cashier regarding available payment methods and applicable transaction parameters forms part of the operational arrangements applicable to Your Account.
10. WITHDRAWALS
10.1. Withdrawal requests are processed through the methods and procedures made available in the Cashier.
10.2. Available withdrawal methods, applicable conditions, processing requirements, transaction limits, fees and other relevant information are displayed in the Cashier and/or the applicable 7XL Deposit & Withdrawal Policy.
10.3. Withdrawal availability may depend on Your jurisdiction, payment method, Account status, verification status and other applicable requirements.
10.4. We may require additional information or documentation before processing or completing a withdrawal.
10.5. We may require that payment methods used for withdrawals be associated with Your Account and/or previously used for deposits, subject to applicable law, payment-provider requirements and the procedures described in the Cashier.
10.6. Where a payment method is unavailable, cancelled, expired or otherwise unsuitable, we may request alternative information or documentation to process the withdrawal.
10.7. We may delay or restrict a withdrawal where:
a. required verification has not been completed;
b. a transaction is subject to review;
c. we are required to comply with applicable law or regulatory requirements;
d. a payment has not been successfully cleared;
e. there is a suspected security, fraud or money-laundering concern; or
f. another legitimate compliance or operational reason applies.
10.8. We may use third-party payment providers to process withdrawals.
10.9. You are responsible for complying with any tax reporting or other obligations applicable to winnings or gambling activity in Your jurisdiction.
10.10. Further information concerning withdrawals is available in the Cashier and the applicable 7XL Deposit & Withdrawal Policy.
10.11. The Cashier may contain specific information applicable to Your Account that supplements these Terms.
11. HELD OR RESTRICTED FUNDS
11.1. Certain funds or winnings may be temporarily unavailable for withdrawal where applicable Game rules, security procedures, transaction monitoring or regulatory requirements require such treatment.
11.2. Where applicable, the timing and conditions for the release of such funds will be communicated through the relevant Account interface, Game rules, Cashier or applicable policy.
11.3. Where suspicious, collusive, fraudulent or otherwise irregular activity is identified or reasonably suspected, we may restrict access to relevant funds while conducting an investigation.
11.4. Any restriction applied under this section will be subject to applicable law and regulatory requirements.
12. PROMOTIONS AND BONUSES
12.1. From time to time, we may offer bonuses, promotions, tournaments, rewards or other promotional benefits.
12.2. Each promotion may be subject to separate terms and conditions.
12.3. Where promotional terms conflict with these Terms, the promotion-specific terms will apply to the extent of the conflict.
12.4. You must comply with all applicable promotion conditions.
12.5. We may restrict, suspend, cancel or withhold promotional benefits where we reasonably believe that a promotion has been abused, manipulated or used contrary to its applicable terms.
12.6. Promotional benefits may be subject to expiry dates, eligibility requirements, wagering or play requirements, usage restrictions or other conditions.
12.7. Unless expressly stated otherwise, promotional balances, credits, tickets, points or similar benefits do not constitute cash and cannot be withdrawn except where the relevant promotion expressly permits this.
12.8. We may discontinue or modify promotions in accordance with their terms and applicable law.
12.9. Promotional benefits may be forfeited following closure, suspension or termination of an Account.
13. SUSPENSION, RESTRICTION AND TERMINATION
13.1. We may suspend, restrict or terminate Your Account and/or access to the Services where we reasonably believe that:
a. You have breached these Terms;
b. You have breached applicable Game or House Rules;
c. You have engaged or may have engaged in fraudulent, unlawful, deceptive or prohibited activity;
d. Your Account is being used by another person;
e. You have provided false, incomplete or misleading information;
f. You have attempted to circumvent security or compliance controls;
g. Your activity presents a security, regulatory or integrity risk;
h. You are located in a jurisdiction where the Services are not available;
i. we are required to do so by law, regulation or a competent authority; or
j. another legitimate reason exists under these Terms or applicable law.
13.2. We may also temporarily restrict an Account while conducting an investigation or verification procedure.
13.3. We may withhold or restrict funds while investigating suspected fraud, collusion, money laundering, unlawful activity or other serious breaches.
13.4. Account closure does not affect any rights or obligations accrued before termination.
14. SECURITY AND FAIR PLAY
14.1. We use technical, operational and investigative measures designed to protect the integrity and security of the Services.
14.2. We may review Account activity, gameplay, transactions, communications and other relevant information for security, fraud prevention, responsible gaming, compliance and fair-play purposes, subject to applicable law.
14.3. The use of bots, automated playing software, unauthorised artificial intelligence tools, collusion, chip dumping, multi-accounting and other forms of unfair play may be prohibited.
14.4. The detailed requirements applicable to fair play and security are set out in the applicable SECURITY AND ECOLOGY POLICY and Game rules.
14.5. You agree to cooperate with reasonable security checks.
14.6. An Account may be temporarily restricted while security checks are being completed.
15. PROHIBITED ACTIVITIES
15.1. You must not use the Services for cheating, fraud or any unlawful purpose.
15.2. Prohibited activity includes, without limitation:
a. collusion;
b. use of unauthorised bots or automated software;
c. exploitation of software vulnerabilities;
d. manipulation of Games;
e. fraudulent payment activity;
f. identity fraud;
g. account sharing;
h. circumvention of self-exclusion;
i. money laundering;
j. use of unlawfully obtained funds;
k. interference with other players;
l. attempts to compromise the Website or Software; and
m. any other activity prohibited by applicable law or Game rules.
15.3. We may investigate suspected prohibited activity and may take appropriate measures, including suspension, restriction or termination of Accounts.
15.4. Where appropriate, we may share relevant information with regulators, law-enforcement authorities, payment providers, security providers or other competent third parties, subject to applicable law.
16. GAME RULES
16.1. Participation in Games is subject to the applicable Game rules and House Rules.
16.2. You must comply with all rules applicable to the Game in which You participate.
16.3. Game outcomes will be determined by the applicable Game technology, random number generator, live-game procedure or other approved mechanism.
16.4. You must not interfere with or attempt to manipulate the operation of any Game.
16.5. We may void or correct a bet, result or transaction where permitted by applicable rules and where necessary due to a technical error, malfunction, system failure, incorrect settlement or other exceptional circumstance.
16.6. The detailed rules applicable to individual Games are available through the relevant Game interface or HOUSE RULES.
16.7. Players must behave appropriately when using social, chat or other interactive features.
16.8. Abusive, threatening, discriminatory, harassing or otherwise inappropriate conduct may result in restrictions on Account functionality.
17. SERVER, SYSTEM AND TECHNICAL FAILURES
17.1. We will use reasonable efforts to maintain the availability and functionality of the Website and Services.
17.2. However, uninterrupted availability cannot be guaranteed.
17.3. The Website or Services may become temporarily unavailable due to:
a. maintenance;
b. technical failures;
c. telecommunications failures;
d. internet or network problems;
e. cybersecurity incidents;
f. distributed denial-of-service attacks;
g. software errors;
h. third-party failures;
i. power outages;
j. regulatory requirements; or
k. circumstances beyond our reasonable control.
17.4. Where a technical failure affects a Game, bet or transaction, we may take reasonable corrective action, including cancelling, voiding, restoring or otherwise correcting affected activity where permitted by applicable rules and law.
17.5. We will not be responsible for losses arising from circumstances beyond our reasonable control except to the extent that liability cannot lawfully be excluded.
18. GAME DISCONNECTIONS
18.1. The treatment of a Game following a player disconnection may depend on the type of Game and the stage at which the disconnection occurs.
18.2. Where technically possible, a Game may continue or be resumed after reconnection.
18.3. Bets that have already been accepted may remain valid following a disconnection.
18.4. Where a Game is completed while You are disconnected, the result may be available through Your Game or Account history.
18.5. Specific disconnection procedures may be described in the relevant Game rules.
19. INTELLECTUAL PROPERTY
19.1. All intellectual property rights relating to the Website, Software, Services, branding, logos, designs, text, graphics, interfaces and other materials belong to us, our licensors or relevant third-party rights holders.
19.2. Subject to these Terms, we grant You a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Website and Software for their intended purposes.
19.3. You must not:
a. copy or reproduce the Software except as permitted;
b. modify or create derivative works;
c. distribute or commercially exploit our materials;
d. remove proprietary notices;
e. use our trademarks without permission; or
f. use our intellectual property in a way that implies an unauthorised association with us.
20. THIRD-PARTY SERVICES AND CONTENT
20.1. The Services may contain links to, integrations with or content supplied by third parties.
20.2. Third-party services may be subject to separate terms and privacy policies.
20.3. We are not responsible for third-party services to the extent permitted by applicable law.
20.4. The inclusion of a third-party link, service or content does not necessarily constitute an endorsement by us.
20.5. You expressly acknowledge and agree that we shall not be liable to You for the content of or use by You of any information or services offered by third parties or affiliates advertising, marketing, or otherwise posting content through the Website (whether directly or via links to or from other sites or resources) nor can we be said to endorse the content of such advertisements or information and we make no warranties with respect to such content.
21. LIMITATION OF LIABILITY
21.1. To the maximum extent permitted by applicable law, the Website, Software and Services are provided on an “as available” basis.
21.2. We do not guarantee that the Website or Services will always be uninterrupted, error-free or available.
21.3. Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited.
21.4. Subject to the foregoing, we shall not be liable for indirect, incidental, special, consequential or punitive losses, or for loss of profits, revenue, business opportunity, goodwill or data, arising from Your use of the Website or Services.
21.5. We will not be responsible for losses caused by circumstances outside our reasonable control.
21.6. Where legally permissible, our aggregate liability arising out of or in connection with the Services shall be limited to 500EUR.
21.7. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your computer or mobile equipment, computer programs, data or other proprietary material due to Your use of the Website or Games or to Your downloading of any content on it, or on any website linked to it.
21.6. We will not be liable for any loss or damage that You may suffer because of any act of God, power failure, trade or labour dispute, act, failure or omission of any government or authority, obstruction or failure of telecommunication services or networks, access delays or access interruption, data non-delivery or data misdelivery, the unauthorised use of Your security access details or any other delay or failure caused by a third party. In such an event we reserve the right to void any bet or cancel or suspend our services arising from such circumstances without incurring any liability. Furthermore, we will not be responsible for the failure of any equipment, wherever located or administered, or whether under our direct control or not, that may prevent the operation of our Website or prevent You from being able to contact us.
21.7. Any transfer of funds or bonus funds to or from your Account, including any transfer between to or from any other player, is conducted at Your sole risk. To the extent that We provide any tools, features or functionalities intended to facilitate the safe transmission of funds, such tools are offered solely as a means of providing a safer manner in which players may interact with one another. We make no representations, warranties or guarantees of any kind, whether express, implied or statutory, in relation to such tools, and We hereby disclaim, to the maximum extent permitted by law, all liability arising out of or in connection with the use of, or inability to use, such tools. We will also not take on the role of mediators or dispute resolution between any parties sending or receiving funds and/or bonus funds whether on or outside the platform.
21.8. We shall not be liable for any actions, communications, statements, representations or promises made or undertaken by any user on the Website and/or Software, nor for any acts or omissions of third parties occurring outside of the Website and/or Software that may affect Your Account.
21.9. You are solely and fully responsible for any transfer of funds or bonus funds to or from Your Account. You acknowledge and agree that We may be unable to provide assistance in the event that any such transfer does not proceed as intended, and You agree that We shall not be held liable or responsible in such circumstances.
21.10. We do not endorse or condone any illegal activity involving the transfer of funds or bonus funds between player accounts, nor do We endorse or condone any off-site exchange of funds. We are empowered to take any action that We deem reasonable and proportionate, or as may be required by law, to prevent any such activity from taking place.
22. INDEMNITY
22.1. You agree to indemnify and hold us harmless from reasonable losses, liabilities, claims, costs and expenses arising from:
a. Your breach of these Terms;
b. Your unlawful use of the Services;
c. Your fraud or misconduct;
d. Your infringement of third-party rights; or
e. information supplied by You that is materially false or misleading.
22.2. You agree to hold harmless and indemnify us and our subsidiaries, affiliates, officers, agents and employees from and against any third party claim arising from or in any way related to Your breach of these Conditions, or Your violation of any law or the rights of a third party, or Your use of the Website and/or Games, including any liability or expense arising from all claims, losses, damages (actual or consequential), suits, judgments, litigation costs, and attorneys’ fees, of every kind and nature. Nothing in these Conditions shall be deemed to exclude or limit Your liability in respect of any indemnity given by You under these Conditions.
23. DORMANT ACCOUNTS
23.1. For the purposes of these Conditions, a “Dormant Account” shall mean any customer account which, for a continuous period of 12 (twelve) months or more, has not either (a) had funds deposited in it; or (b) had funds withdrawn from it; or (c) had a bet placed from it; or (d) had a bet settled from it. In respect of such Dormant Accounts, we reserve the right to charge on the last day of each month a processing handling fee of 5EUR per month (or the remaining balance should the account balance be under 5EUR) which will be deducted in arrears at any time within 10 (ten) working days of the subsequent month. These charges shall be payable in respect of any Dormant Account until such time as the account becomes active again or has a nil balance.
23.2. If Your account has been deemed a Dormant Account and has subsequently been dormant for an additional 12 (twelve) calendar months, Your account shall be deemed to be an “Abandoned Account” and closed.
23.3. Any Personal Data retained in relation to Dormant Accounts will be deleted and disposed of when no longer needed.
24. RESPONSIBLE GAMING
24.1. We support responsible gambling and provide tools designed to help customers manage their gambling activity.
24.2. Depending on the jurisdiction and Services available to You, these tools may include:
a. deposit limits;
b. wagering or spending limits;
c. session or time limits;
d. reality checks;
e. cooling-off periods;
f. self-exclusion; and
g. other responsible-gaming controls.
24.3. The availability and operation of these tools may vary according to Your jurisdiction and the applicable regulatory framework.
24.4. You may request self-exclusion or account restrictions through the responsible-gaming functionality available in the Software or by contacting Customer Support.
24.5. When self-exclusion is activated, Your access to applicable gambling services will be restricted for the selected period in accordance with the applicable responsible-gaming procedures.
24.6. During a self-exclusion period, You must not attempt to circumvent the restriction by creating or using another Account.
24.7. We may take reasonable measures to identify and restrict Accounts where we reasonably believe that a self-exclusion restriction is being circumvented.
24.8. Further information is available in the RESPONSIBLE GAMING POLICY.
25. CUSTOMER COMPLAINTS
25.1. If You have a complaint concerning the Services, Your Account, a transaction, Game or other matter, You should first contact Customer Support using: support@7xl.com using your Registered Email Address in all communication with us.
25.2. Complaints should contain sufficient information to allow us to identify Your Account and understand the issue.
25.3. We may request additional information or documentation when investigating a complaint.
25.4. Complaints will be reviewed in accordance with our internal complaints procedure and applicable regulatory requirements.
25.5. Where a complaint cannot be resolved internally, You may have the right to refer the matter to an applicable independent dispute-resolution body, regulator or other competent authority.
25.6. Notwithstanding the foregoing, we take no liability whatsoever to you or to any third party
when responding to any complaint that we received or took action in connection therewith.
25.7. Dispute Resolution General Principles
a. All disputes must be handled directly between the User and the Operator.
b. The Regulator does not mediate, arbitrate, adjudicate, investigate, or decide disputes.
c. The Operator bears full responsibility for complaints handling.
d. Independent Alternative Dispute Resolution (ADR) is the mandatory escalation mechanism.
e. The Regulator’s role is limited to regulatory supervision and enforcement.
25.8. Resolution Period
a. Operator is obliged to acknowledge complaints promptly, investigate complaints in good faith, make reasonable efforts to resolve complaints within thirty (30) calendar days from receipt.
b. Complaints escalated before the expiry of the 30-day period are considered premature and non-compliant.
25.9. Scope Limitations and Invalid Claims.
The following claims fall outside the scope of the Operator and the Regulator and will not be
considered:
a. Claims involving players located in excluded, prohibited or restricted territories.
b. Claims relating to activities not covered by the gaming licence, including but not limited to marketplaces, non-gaming products or services, NFTs, third-party commercial arrangements, claims unrelated to licensed gaming activity.
25.10. Escalation to Alternative Dispute Resolution (ADR).
If a complaint is not resolved within the 30-day resolution period, the player may escalate the
dispute to an independent Alternative Dispute Resolution (ADR) provider.
The Operator has designated Cadre B.V. as its approved independent ADR provider. The ADR provider may be contacted at operators@cadre.online.
The Operator confirms that he designated at least one approved ADR provider to participate
fully and in good faith in ADR proceedings, comply with ADR rules and procedures, bear the costs of the ADR proceedings.
ADR represents the sole dispute escalation mechanism under the Anjouan Gaming regulatory
framework.
25.11. Language
All complaints and ADR communications must be conducted in English.
26. GOVERNING LAW AND JURISDICTION
26.1. These Terms are governed exclusively by the law in force in the state of Anjouan in the Union of Comoros.
27. MISCELLANEOUS
27.1 Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.
27.2 No Partnership
Nothing in these Terms creates a partnership, joint venture, employment, fiduciary or agency relationship between You and us.
27.3 No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.
27.4 Entire Agreement
These Terms, together with the policies, rules and other documents expressly incorporated into them, constitute the agreement between You and us concerning Your use of the Services.
27.5 Assignment
You may not assign or transfer Your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations where permitted by applicable law.
27.6 Survival
Any provision which by its nature should survive termination of Your Account or these Terms shall continue to apply after termination.
27.7 Language
These Terms are provided in English. Where translations are made available, the version specified as controlling by us or required by applicable law shall prevail in the event of a conflict.
27.8 Electronic Communications
You agree that communications relating to Your Account, the Services and these Terms may be provided electronically, including through email, the Website, Software, Account notifications or other electronic means.
28. DISCLAIMER
We will not be held responsible in any circumstances for any loss or damage that may result from the use of the Services, Software or Website. We disclaim any warranty for the Services, Software or Website, which are provided on an ‘as is’ basis. We will endeavour to supply the Services, Software and Website to the highest possible standard and in a safe and secure manner, although we make no warranty that their supply will be uninterrupted or free from errors. Where any defect is notified to us we will make every effort to correct the defect in a timely manner. We will not be liable to you where any communication or system is impacted by a delay or failure. We reserve the right to suspend, remove or modify the Services, either temporarily or permanently, at our sole discretion and without any obligation to provide you with notice of such an action. We will not be liable for any loss incurred in this circumstance. It is your sole responsibility to ensure that you have the legal right to use the Services from within the jurisdiction that you reside or access them from. It is not our intention that anyone should use the Services from any jurisdiction where online gambling is illegal. The availability of the Services or Website in any jurisdiction should not be construed as an offer, solicitation or invitation by us to use the Services or Website. You acknowledge that your participation in the Services is at your sole decision and that you accept the full risk of using the Services. You further acknowledge that you do not find the Services or Website to be offensive, biased or indecent.
You are solely responsible for determining whether You are legally permitted to access and use the Services from Your location.
The availability of the Website or Services in a particular jurisdiction does not constitute an invitation or representation that the Services are lawful or appropriate for use in that jurisdiction.
You should review the laws applicable to You before accessing or using the Services.